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Support

FAQs

iBusiness Security Appliance Series

BiGuard SSL VPN Security Appliances

BiGuard IPSec VPN Security Appliances

BiGuard SSL VPN Security Appliances -------------------------------------------------------------------------

Top 10 FAQs
	What type and version of browser do I need to successfully connect to the device?
	What needs to be activated on the browser in order to successfully connect to the BiGuard device?
	What version of Java do I need?
	What’s the LED display sequence of the BiGuard device when the power is on?
	What are the default username and password of the BiGuard device?
	What’s the factory default LAN IP address of the BiGuard SSL VPN device?
	The LAN IP address of my BiGuard device is 192.168.1.254, but I can not log in -- what should I do?
	I’ve just upgraded the firmware to the latest version, but some of the buttons or pages don’t display or work properly, why?
	How do I reset to factory default settings?
	What applications do Billion’s SSL VPN Security Appliances provide? What do they do?

BiGuard IPSec VPN Security Appliances -----------------------------------------------------------------------

QoS	Remote Access	Troubleshooting
Virtual Server	Firewall	BiGuard IPSEC VPN Client
PPTP	SNMP	VLAN
IPSec VPN	Inbound Failover	Inbound Load Balance
Outbound Failover	Outbound Load Balance	Step by Step Document


QoS
	What’re the port numbers of well-known services?
	How do I manage the bandwidth from the specified IP address to all IP address?
	How do I setup guaranteed/maximum bandwidth of web traffic?
	How do I manage the bandwidth of Bit-Torrent application?
Remote Access
	How do I remote configure BiGuard?
	What’s the Auto log-out timer?
	Why can’t I remote login BiGuard by using http://?
	Can I remote upgrade firmware from WAN port?
	I’ve just upgraded firmware to latest version, but I found some of the buttons or pages can’t display and work properly.
	Can I change the remote access https port?
Troubleshooting
	What’s the default username and password of BiGuard?
	What’s the factory default LAN IP address of BiGuard?
	I remember the LAN IP address of my BiGuard30 is 192.168.1.254, but I can’t login in now. How should I do?
	How do I reset to factory default settings?
	I’ve just upgraded firmware to latest version, but I found some of the buttons or pages can’t display and work properly.
	Why can’t I ping WAN IP address of BiGuard from Internet?
Virtual Server
	What is DMZ? How do I set up?
	How to configure DDNS & DNS inbound failover.
	What’s the priority between Virtual Server (Port forwarding) rule and DMZ rule?
Firewall
	How can I setup the firewall rule to block 192.168.1.100 to browse the internet?
	What does ID mean in the packet filer? Is it related to the priority?
	What is Keyword filter in URL filter? How to use it?
	What is Domain Filter in URL Filter? How to use it?
	What is “Disable all WEB traffic except for Trusted Domains” in URL Filter? How to use it?
	What are “Block Java Applet” and “Block ActiveX” in URL Filter?
	What is “Block Web Proxy” in URL Filter?
	What is “Block Cookie” in URL Filter?
	What is “Block Surfing by IP Address” in the URL Filter?
	What is “Exception List” in the URL Filter?
	What is LAN MAC filter? How to use it?
	Why can’t I ping WAN IP address of BiGuard from Internet?
BiGuard IPSEC VPN Client
	How many setup wizard types does BiGuard router support?
	How should I setup an IPSEC VPN tunnel from BiGuard VPN Client to BiGuard with fixed IP address?
	How should I setup an IPSEC VPN tunnel from BiGuard VPN Client to BiGuard with Dynamic IP address?
IPSec VPN
	How many setup wizard types does BiGuard router support?
	How should I setup the IPSEC VPN tunnel between two BiGuard routers (i.e., BiGuard 30/10/2)?
	How should I setup the IPSEC VPN tunnel between the BiGuard router (i.e., BiGuard 30/10/2) and the BiPAC router?
	When should I configure BiGuard30 IPSEC VPN tunnel interface to be “AUTO”?
	What is the fail over function of BiGuard30 IPSEC VPN?
	How do I configure BiGuard30 IPSEC VPN failover function?
	What is IPSEC VPN Concentrator?
	How do I configure IPSEC VPN Concentrator?
	How many IPSec VPN tunnels do BiGuard routers support?
	I can’t find phase-I & phase-II setting for IPSEC VPN, how do I configure IPSec phase-I and phase-II settings?
	What’s the meaning of “WAN IP address” ID type?
Inbound Failover
	What is BiGuard 30 inbound failover by DNS?
	How to configure BiGuard 30 inbound failover by DNS?
	What is BiGuard 30 inbound failover by DDNS?
	How to configure BiGuard 30 inbound failover by DDNS?
Inbound Load Balance
	What is BiGuard 30 inbound load balance by DNS?
	How to configure BiGuard 30 inbound load balance by DNS?
	What is BiGuard 30 inbound load balance by DDNS?
	How to configure BiGuard 30 inbound load balance by DDNS?
	BiGuard30 is setup as load balance mode, both WANs are provided by different ISPs. The ISP setting of WAN2 is correct. But there is no traffic shown in traffic statistics (Status -> traffic statistics); did I miss anything?
	What’s the minimal TTL of A record?
	I want to configure MX record, but when should I select private or public mode?
Outbound Failover
	What is BiGuard 30 Outbound Failover?
	How to configure BiGuard 30 Outbound Failover?
Outbound Load Balance
	What is BiGuard 30 Outbound Load Balance?
	What are the differences of IP session mechanism and IP hash mechanism?
	How do I configure BiGuard 30 Outbound Load Balance?
	When should I select BiGuard 30 IP hash mechanism?
	How do I configure BiGuard 30 outbound load balance by WAN1/WAN2 bandwidth ratio?
	How do I force the specified computer to browse the internet through BiGuard 30 WAN2 interface?
	Some ISP’s SMTP server settings will identify the source IP address, this will have a problem in the Load Balance mode, how to resolve it?
	How can I check data traffic statistics of BiGuard 30 WAN1/WAN2?
Step by Step Document
	inbound_failover_DDNS.pdf
	inbound_failover_DNS.pdf
	inbound_loadbalance_DDNS.pdf
	inbound_loadbalance_DNS.pdf
	IPSec_Connection.pdf
	IPSec_Connection_BiPAC.pdf
	IPSec_Dynamic_IP.pdf
	IPSec_Fixed_IP.pdf
	outbound_failover.pdf
	outbound_loadbalance.pdf
	VPN_Concentrator.pdf
	VPN_Failover.pdf
PPTP
	How can I setup the PPTP Server for Windows XP users?
	How can I setup the PPTP Server for BiGuard users?
SNMP
	What kind of SNMP MIBs are supported by BiGuard?
VLAN
	How do I use IPTV function by VLAN Bridge & IGMP?